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What is Ancestry?

Ancestry® is a platform that helps individuals understand their genealogy and family history through an extensive collection of online records and tools for creating family trees.

What services does Ancestry offer?

Ancestry offers services that include genealogy research, family tree creation, and DNA testing through AncestryDNA®, which provides insights into ethnicity and personal traits.

How can Ancestry help with family history research?

Ancestry provides access to billions of historical records, enabling users to search and discover their family stories, as well as connect with living relatives.

What is AncestryDNA®?

AncestryDNA® is a service offered by Ancestry that analyzes DNA to reveal an individual's ethnic background and connect them to geographical regions and relatives.

Can I collaborate with family on Ancestry?

Yes, Ancestry includes tools that allow users to collaborate with family and friends to discover and document a fuller, richer family story.

Is there a free trial available for Ancestry?

Ancestry offers a free trial for users to explore its services, allowing potential customers to experience the platform before committing to a subscription.

Q: How often does Ancestry experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Ancestry outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.